Skip to Content

At BlueTeaBuy.com, customer satisfaction is our priority. We take great care in packaging and delivering our premium Blue Tea products. Since our products are consumable food items, our Returns & Exchanges Policy is designed to ensure product safety, quality, and fairness.

Return Eligibility

Due to the nature of our products, we do not accept returns for items that have been opened, used, or consumed.

However, you may be eligible for a replacement or refund if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product is missing from your order.
  • The package is received in a tampered condition.
  • The product is expired at the time of delivery.

To be eligible, you must notify us within 48 hours of receiving your order.

Exchange Policy

We only offer exchanges under the following circumstances:

  • Incorrect product delivered.
  • Product damaged during shipping.
  • Manufacturing defect.
  • Missing or incorrect quantity received.

Exchanges are subject to product availability.

How to Request a Return or Exchange

If you experience any issue with your order, please contact our customer support within 48 hours of delivery.

Please include:

  • Order Number
  • Your Name
  • Contact Number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Our support team will review your request and respond within 2–3 business days.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or exchanges for:

  • Opened packages
  • Used products
  • Products without original packaging
  • Products damaged after delivery due to customer handling
  • Orders where the issue is reported after 48 hours of delivery

Refund Policy

If your return or replacement request is approved and a replacement is not available, we may issue a refund.

Refunds (if applicable) will be processed using the original payment method or another mutually agreed method within 5–7 business days after approval.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another suitable payment method after verification.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact our support team as soon as possible.

Shipping Charges

If the return or exchange is due to our error (wrong, damaged, or defective product), we will bear the shipping costs.

If the return request does not meet our policy conditions, shipping charges (if any) will be the responsibility of the customer.

Quality Assurance

Every order is carefully inspected before dispatch to ensure that you receive fresh, high-quality Blue Tea products.

If you ever receive a product that does not meet our quality standards, please contact us immediately so we can resolve the issue promptly.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

BlueTeaBuy.com A Venture of Looks At ME

Email: blueteabuy@gmail.com

Phone: +91 8296432733

We appreciate your trust in BlueTeaBuy.com and are committed to providing you with the best shopping experience.